We run the back office of your business, so you get your time back, spend less and book more. One real person oversees a team of AI agents built on your prices and rules.
Booked into your calendar. Ads run on Grow and Scale.
Late cancel fee chargednow$25 · Thu 3:00, per your policy
Booked from Google2m agoNew client · Sat 10:30 cut with Mia
Late cancel fee charged13m ago$25 · Thu 3:00, per your policy
Email campaign sent22m agoHoliday color · 380 past clients
Example
7:02
3OPER8
Today 7:02 AM · Example
Good morning. Last week: 20 new clients from your ads, 41 questions answered, and Mia's Saturday covered. 1 thing needs you.
Maya cancelled late, but she's a regular. Waive the $25 fee? Reply YES or NO.
Message
Done for youExample
Questions answeredBy text, DM and email41
Appointments movedNo back-and-forth4
Late cancels charged$50, per your policy2
Email campaigns sentTo 380 past clients, on Grow and Scale2
Call-out coveredExample
MMiaOut sick SaturdayOut
JJadeTook her 4 clientsCovered
All 4 clients told
Call-out cover is on Scale.
20new clients from your ads
41questions answered
4appointments moved
Mia's call-out covered
Example week. Ads run on Grow and Scale; call-out cover is on Scale.
1dayto go live, after your kickoff and plug-in calls
3hoursor less of your time to set it up
2weeksto take most of your admin, or month one is free
57toolswe work with, like Square, Vagaro, Mindbody and Jobber
Gmail
Google Calendar
Outlook
Calendly
Zoom
Google Meet
Slack
Microsoft Teams
Google Chat
GroupMe
When I Work
Homebase
7shifts
Gusto
Square
Stripe
Acuity
Vagaro
GlossGenius
Boulevard
Fresha
Booksy
Mindbody
Glofox
PushPress
Wodify
Zen Planner
Arketa
Momence
ClassPass
Eventbrite
Jobber
Housecall Pro
ServiceTitan
Google Ads
Google Local Services Ads
Meta
Instagram
Facebook
TikTok
YouTube
Canva
Google Business Profile
Google Maps
Yelp
Thumbtack
Angi
Squarespace
Wix
Shopify
WordPress
QuickBooks
Xero
Google Drive
Notion
1Password
Mailchimp
Gmail
Google Calendar
Outlook
Calendly
Zoom
Google Meet
Slack
Microsoft Teams
Google Chat
GroupMe
When I Work
Homebase
7shifts
Gusto
Square
Stripe
Acuity
Vagaro
GlossGenius
Boulevard
Fresha
Booksy
Mindbody
Glofox
PushPress
Wodify
Zen Planner
Arketa
Momence
ClassPass
Eventbrite
Jobber
Housecall Pro
ServiceTitan
Google Ads
Google Local Services Ads
Meta
Instagram
Facebook
TikTok
YouTube
Canva
Google Business Profile
Google Maps
Yelp
Thumbtack
Angi
Squarespace
Wix
Shopify
WordPress
QuickBooks
Xero
Google Drive
Notion
1Password
Mailchimp
Logos belong to their owners and mean we can connect to the tool, not a partnership.
From our founder
We run our own studio on it. Here's what changed.
JT FallonJT FallonFounder of OPER8 and owner of Studio Hudson, a ceramics studio in Hudson, MA
I own my studio now. I don't work for it.
It gives me back 10+ hours a week. That's a full workday I used to spend in my inbox.
My phone stays on do-not-disturb, and customers still hear back within a minute.
I run Studio Hudson from my phone. Most days, my whole job is replying YES or NO.
A late cancel used to mean an empty wheel. Now the waitlist fills it before I even see the text.
It asks for a review after every class. We've added 40 five-star reviews since.
One in four workshop customers now signs up for a full course.
Every ad is judged by cost per booked customer, not clicks. Ours runs about $30.
Our first audit found $8,400 in ad spend with no tracking behind it.
Pickup emails used to eat an hour every week. Now they go out the day the kiln's unloaded.
It costs less than a part-time front desk, and it's never called out sick.
It's never offered a refund I didn't approve. When it doesn't know something, it asks.
How it works
Everything comes in. Only what needs you reaches you.
Your client success lead learns how you run things and sets everything up around it. AI agents do the routine work inside your rules. Your lead checks anything that needs judgment. You get the rest in one text.
Example, Studio 27: 8 things come in. 5 are done inside the owner's rules, 2 are checked by the client success lead, and 1 reaches the owner as one text: Waive her $25 fee? YES or NO.
Comes in
8 came in. All sorted.
Your system
Studio 27Built and kept up by your lead
Your prices and services
Your hours and team
Your rules
How you talk
All caught up
Nothing else is waiting on you.
Where it goes
Done for youBy your agents, inside your rules5
Google reviewThanked, in your voice.
CancellationRefilled from the waitlist.
Checked by your leadA real person, example photo2
New adYour lead checked them before they ran.
Needs youOne text, YES or NO1
Late cancelWaive her $25 fee? YES or NO.
Example: One evening at Studio 27.
A day with OPER8
What it does all day. While you do the work.
See a day at
It lands as one text: what got done, and the one thing that needs you. Reply YES or NO, or tap it to see the whole day.
In your voice, with your real prices and open times. Booked before you would have seen it.
Send a voice memo between customers. We turn it into rules every reply follows, and your lead checks each one.
We text your waitlist and the regulars who are due and opted in to texts. The first yes gets the spot.
Once the carriers approve your texting, a missed call gets a text back, usually within a minute. We offer times, they pick one, it's booked.
What OPER8 booked, how the month is going and the hours you got back, on one screen. No logging in to five apps.
7:02
Studio 27ExampleToday
Good morning. 12 things done for you yesterday.
6Booked
23Replies
+2Reviews
Done for you
Missed calls texted back: 3
Reminders sent for today: 14
Late cancel at 3:00 refilled
Approved
Waive Maya's $25 late fee?
Done. Fee waived, and Maya is rebooked for Sat 2:00.
7:02 AM1 of 6
Your morning report.
It lands as one text: what got done, and the one thing that needs you. Reply YES or NO, or tap it to see the whole day.
9:41 AM2 of 6
A customer texts. We answer.
In your voice, with your real prices and open times. Booked before you would have seen it.
12:30 PM3 of 6
Talk. It becomes a rule.
Send a voice memo between customers. We turn it into rules every reply follows, and your lead checks each one.
2:05 PM4 of 6
A cancellation, refilled.
We text your waitlist and the regulars who are due and opted in to texts. The first yes gets the spot.
8:40 PM5 of 6
Missed call? Texted back.
Once the carriers approve your texting, a missed call gets a text back, usually within a minute. We offer times, they pick one, it's booked.
Sunday6 of 6
Your week, in numbers.
What OPER8 booked, how the month is going and the hours you got back, on one screen. No logging in to five apps.
Leave with 3 fixes, even if we never work together.
Apps give you agents to manage. We give you a person who runs them.
Agents are getting cheap. Someone still has to set them up, check them and answer for them. That's the job we take.
What it costs a monthTop to bottom: from you do the work to done for you. Dashed: one front desk hire.
$0$1,000$2,000$3,000$4,000
Apps and AI agents
$0 to $600 a month
You set them up, check them and fix them.
An answering service or assistant
$293 to $999 a month
One job each, and you manage them.
Hiring a front desk
About $4,611 a month, with taxes and benefits
You hire, train and manage them.
$797 to $2,997 a month
The whole back office, run for you.
You do the workDone for you
Prices checked Oct 2026: apps and AI agents from Wix, Meta, Yelp, Jobber, Lindy, GoHighLevel and Podium; answering services and assistants from Smith.ai (30 to 120 calls) and Wing. Front desk: BLS median pay for receptionists (May 2025), plus payroll taxes and benefits at BLS's June 2026 rate for office and administrative support jobs (wages are 68.7% of what an employer pays). The order, from you do the work to done for you, is our read of how much each one does for you.
Your team
A real person leads it. AI agents do the legwork.
Your client success lead is your one point of contact: tell them what you need, and they turn it into work for the agents. The agents do the routine work inside your rules, day and night. Your lead checks it every day, and you approve the big stuff with one text.
The person
Your client success lead
A real person
Example photo. You'll meet your real lead on your first call.
Your one point of contact, from the first call on. Tell them what you need. They turn it into work for the agents and check it every day.
Learns your business
Gets you live on day 1
Turns your asks into work for the agents
Checks the agents' work every day
TextEmailCall, on Grow and Scale
The AI agents
RosaCustomer service agent
Texts back missed calls and answers texts, DMs and email in your voice.
TheoScheduling agent
Sends reminders, refills cancellations and rebooks regulars.
IrisReviews agent
Asks after every visit and replies to every review.
NadiaRetention agent
Brings past customers back: a win-back email on Run, monthly campaigns on Grow and Scale.
OwenAdvertising agent
Runs your Google and Meta ads inside your cap.
On Grow and Scale
WaltOperations agent
Covers call-outs, lines up reorders and watches costs.
On Scale
Pricing
One team. One monthly fee. Less than one hire.
Every plan has a real person on it, costs less than one front desk hire, and runs month to month.
The most time with your leadA weekly call, a direct line and help with the hard calls.
Plus 6 AI agentsRosa, Theo, Iris, Nadia, Owen and Walt
Everything in Grow
Staff call-outs covered and schedules updated
Supply reorders lined up for your OK
Costs watched and waste flagged
Up to 3 locations
Texts start once the phone carriers approve your number. That can take a few days to a few weeks, so we file on day 1. Email, DMs and your morning report don't wait for it. The lead's photo is an example: you'll meet your real lead on your first call. The agents' faces are generated pictures.
Included in your setup
$500 once on monthly plans. Free on yearly plans.
Your business profile, built from your website and Google listing
Your tools connected, and your first rules written
Every early reply checked by your lead before it goes out
Your texting number filed with the phone carriers on day 1
Bookings worth your monthly fee within 60 days.Or we keep working free until you have them.
Live on day 1.Under 3 hours of your time.
Most of your admin off your plate by week 2.Or your first month is free.
The same promise for every business, in writing. After that it's month to month: you stay because it works, not because of a contract.
Day 1
You're live
Your morning report starts, and so do email replies, checked by your lead.
Your time: 1 h 45 min, a kickoff and a plug-in call
Week 1
More comes off your plate
Instagram and Facebook DMs, reminders and rebooking, review asks, and a win-back email to past customers.
Your time: about 45 min of onboarding questions, at your pace
Week 2
Most of your admin, off your plate
All five jobs are running for you. On Grow and Scale, ads start once you approve them.
Your time: a 20-minute walkthrough
Then
Month to month
Stop any time. Your plan runs to the end of the month you paid for.
Your time: one short text a day
Bookings we count: missed calls we texted back, cancellations we refilled and past customers we brought back, plus bookings from your ads on Grow and Scale, each at your average price. Most of your admin means five jobs, running for you by day 14: email and DM replies, reminders and rebooking, review asks and replies, win-back emails, and your morning report.
How we prevent mistakes. And keep your data yours.
We use 1Password to keep every login safe.
Wherever we can, you add us as a user instead of sharing a password. For the rest, you share one 1Password vault with us, in your name, holding only the logins we need. Nothing goes over text or email.
1Password is a trademark of its owner. We use it; we're not partners.
Before anything goes out
It only says what you've confirmed.Prices, hours and policies come from your business profile, which you sign off on. If it isn't there, it asks.
A person checks anything new.On day 1, your lead checks every reply before it goes out. After that, any new kind of reply still waits for a person.
Big things wait for you.Spend over your cap, discounts, refunds and price changes need your YES. Every action is logged, with the reason.
Your accounts and your data
Your accounts stay in your name.Where a tool lets you, you add us as a user and can remove us any time. No bank logins: your money stays in your accounts.
Your data stays yours.A workspace no other client can see. We don't sell your data, and we turn off AI training on it in every tool that lets us.
Customers know it's an assistant.A new conversation starts by saying it's your business's AI assistant, and anyone can ask for a person.
And you set the rules.
Auto, Ask me or Off, for every job.
Change it any time.
Answer texts, DMs and email
Book and move appointments
Fill cancellations from the waitlist
Reply to reviews
Change ad budgets
Refunds and new discounts
Text past customers
Going over your monthly ad cap waits for your yes.
Spend inside the cap goes ahead. Anything over it asks you first.
Ad spend this month$1,240 of $1,500 cap
OPER8
Raise Google Ads to $40 a day? It's booking new clients under your $25 target. Reply YES or NO.
YES
Read 1:31 PM
Done. Google Ads is now $40 a day.
Example
Questions owners ask.
Straight answers. If yours isn't here, bring it to the call.
It's 20 minutes with a real person. Bring one problem. We look at your numbers, your website and your Google listing. You leave with 3 fixes you can start this week, even if we never work together.
How does your promise work?
Two promises, the same for every business. First, bookings worth your monthly fee within 60 days, or we keep working free until you have them. We count the bookings we can trace to our work: missed calls we texted back, cancellations we refilled and past customers we brought back, plus bookings from your ads on Grow and Scale, each at your average price. Second, you're live on day 1, and five jobs are running for you by day 14: email and DM replies, reminders and rebooking, review asks and replies, win-back emails, and your morning report. If they aren't, you don't pay for your first month. Your side is small: finish your onboarding questions by day 10, connect your tools, and answer approval texts within 24 hours.
Why is it worth the price?
Because we do the work, not just hand you tools. Every lead answered, cancels refilled from your waitlist, past customers brought back and, on Grow and Scale, your ads run, with a real person checking it. A front desk hire alone costs about $4,611 a month once payroll taxes and benefits are in: $3,168 at median pay (U.S. Bureau of Labor Statistics, May 2025), and benefits are about 31% of what employers pay for office jobs like it (BLS, June 2026). Every plan costs less, and it keeps going nights and weekends. If the bookings we bring in don't cover your monthly fee within 60 days, we keep working free until they do.
Is there a contract?
No long-term contract. Monthly plans run on a simple month-to-month agreement: stop any time, and your plan runs to the end of the month you've paid for. You keep everything: your ads, your Google listing, your number, your customer lists and your website, and we remove every connection the same day. If you'd rather pay for a year up front, you get about 2 months free and no setup fee, and the year is paid for in advance.
How much of my time does this take?
Under 3 hours of setup over your first two weeks: a 45-minute kickoff, a 60-minute call to plug in your tools (you're live that day), your onboarding questions at your own pace, and a 20-minute walkthrough in week 2. The free 20-minute call comes before that. After that, one short text a day and a regular check-in with your lead.
Who are Rosa, Theo and the others?
Our AI agents, one per job: Rosa handles customer service, Theo scheduling, Iris reviews and Nadia retention, bringing past customers back. Owen runs your advertising on Grow and Scale, and Walt operations on Scale. They are not people, and their faces are generated pictures, not photos of staff. The lead's photo is a generated example too. They work only inside the rules you sign off on. Your client success lead is the person: your one point of contact, who turns what you ask for into work for the agents, checks their work and answers for it.
Will my customers know it isn't me?
Yes, and that's on purpose. Replies go out under your business name, in your voice, with your real prices and policies. A new conversation starts by saying it's your business's AI assistant, and anyone can ask for a person: your lead steps in. Some states require that, and it's the honest way to do it.
What if it gets something wrong?
It only states prices, hours and policies you've confirmed. If it isn't sure, it asks. From day 1 your lead checks replies before they go out, and anything new is always checked by a person. Spending over your cap, discounts, refunds and price changes wait for your yes. Every action is logged with the reason, and you can switch any job to Ask me or Off. If something does slip, we stop it, tell you the same day, fix it, and add a rule so it doesn't happen again.
Is my information safe?
Wherever we can, you add us as a user instead of sharing a password, and you can remove us any time. For tools that don't allow that, we use 1Password: you share one vault in your name with only the logins we need, never over text or email. Every client gets their own separate workspace, so your customer data never mixes with anyone else's. We don't sell your data, and we turn off AI training on it in every tool that lets us. We never log in to your bank, and your customers pay through your own tools.
My booking app already sends reminders. Why pay you?
Keep them. We work inside your booking app (Square, Vagaro, Mindbody, Jobber and most of the common ones; we check yours on the free call) and add what it doesn't do: replies to texts, DMs and email in your voice, cancellations refilled from the people who are due, ads, win-backs and one short report each morning. Your lead checks the work.
I got burned by an agency. Why is this different?
You see what we do every day, in one short report. Every account stays in your name. You're live on day 1, not after a month of setup. And there's no contract: it's month to month, so we have to earn it every month.
Bring one problem.Leave with 3 fixes.
20 minutes with a real person. We look at your numbers, your website and your Google listing.
Bookings worth your monthly fee within 60 days, or we keep working free. Month to month.
Not ready to talk?
Free perks, on us. Yours to keep, even if we never talk.
Three free guides for your kind of business, plus two free tools. No call and no card. The tools need nothing at all, and a guide just needs your email.
Three free guides for salons and barbershops
Free guide, on usFor salons and barbershopsThe Salon and Barbershop Rebooking PlaybookYour best marketing is already in your chair.Next visitThursday, 6:00 PMCut and color with JadeBooked before she left8 plays · 5 ready-to-send textsPDF
Free, on usPlaybook · 6 pages
The Salon and Barbershop Rebooking Playbook
8 plays to keep every chair booked and every regular coming back on time.
8 plays · 5 ready-to-send texts · 1 first-week checklist
Free guide, on usFor salons and barbershopsThe No-Show FixThe empty chair still pays rent.Today1:00Highlights2:00Cut and colorNo-show2:00Refilled from the waitlist7 plays · 7 ready-to-send textsPDF
Free, on usKit · 7 pages
The No-Show Fix
A reminder schedule, a fair policy you can copy, and the exact words for every no-show moment.
7 plays · 7 ready-to-send texts · 1 template to copy
Free guide, on usFor salons and barbershopsThe Price Raise KitRaise your prices. Keep your regulars.Heads-up: our prices change March 1. Anything you book before then stays at today's price.Booking now. Thank you!7 plays · 2 ready-to-send textsPDF
Free, on usKit · 7 pages
The Price Raise Kit
When to raise, how to tell clients, and the words for every reaction, with an announcement you can copy.
7 plays · 2 ready-to-send texts · 1 template to copy
Two free tools, no email needed
Free, on usWebsite check · about 20 seconds
Is your website losing bookings?
See your site the way customers do: on a phone. Speed, search and the booking basics most sites miss, with what to fix first.
A real check: Google's PageSpeed Insights plus 10 checks for booking, search and phones. Every fix shows right away. No sign-up.