For pottery and craft studios
We answer every inquiry, fill your classes and bring first-timers back for the next one. You get one clean report each morning.
New from your adsExample
20 seats
Booked into your calendar. Ads run on Grow and Scale.
Done for youExample
Call-out coveredExample
All 10 students told
Call-out cover is on Scale.
Example week. Ads run on Grow and Scale; call-out cover is on Scale.
Outlook
Microsoft Teams
Homebase
7shifts
Acuity
Vagaro
GlossGenius
Boulevard
Fresha
Booksy
Mindbody
Glofox
PushPress
Wodify
Zen Planner
Arketa
Momence
ClassPass
Eventbrite
Jobber
Housecall Pro
ServiceTitan
Canva
AngiLogos belong to their owners and mean we can connect to the tool, not a partnership.
From our founder
JT FallonFounder of OPER8 and owner of Studio Hudson, a ceramics studio in Hudson, MAI own my studio now. I don't work for it.
It gives me back 10+ hours a week. That's a full workday I used to spend in my inbox.
My phone stays on do-not-disturb, and customers still hear back within a minute.
I run Studio Hudson from my phone. Most days, my whole job is replying YES or NO.
A late cancel used to mean an empty wheel. Now the waitlist fills it before I even see the text.
It asks for a review after every class. We've added 40 five-star reviews since.
One in four workshop customers now signs up for a full course.
Every ad is judged by cost per booked customer, not clicks. Ours runs about $30.
Our first audit found $8,400 in ad spend with no tracking behind it.
Pickup emails used to eat an hour every week. Now they go out the day the kiln's unloaded.
It costs less than a part-time front desk, and it's never called out sick.
It's never offered a refund I didn't approve. When it doesn't know something, it asks.
How it works
Your client success lead learns how you run things and sets everything up around it. AI agents do the routine work inside your rules. Your lead checks anything that needs judgment. You get the rest in one text.
Example, Oak & Kiln: 8 things come in. 5 are done inside the owner's rules, 2 are checked by the client success lead, and 1 reaches the owner as one text: Send the $65 party quote? YES or NO.
Example: One evening at Oak & Kiln.
A day with OPER8
It lands as one text: what got done, and the one thing that needs you. Reply YES or NO, or tap it to see the whole day.
In your voice, with your real prices and open times. Booked before you would have seen it.
Send a voice memo between customers. We turn it into rules every reply follows, and your lead checks each one.
We text your waitlist and the regulars who are due and opted in to texts. The first yes gets the spot.
Once the carriers approve your texting, a missed call gets a text back, usually within a minute. We offer times, they pick one, it's booked.
What OPER8 booked, how the month is going and the hours you got back, on one screen. No logging in to five apps.
7:15 AM1 of 6
Your morning report.
It lands as one text: what got done, and the one thing that needs you. Reply YES or NO, or tap it to see the whole day.
Leave with 3 fixes, even if we never work together.
Agents are getting cheap. Someone still has to set them up, check them and answer for them. That's the job we take.
Apps and AI agents
$0 to $600 a month
You set them up, check them and fix them.
An answering service or assistant
$293 to $999 a month
One job each, and you manage them.
Hiring a front desk
About $4,611 a month, with taxes and benefits
You hire, train and manage them.
$797 to $2,997 a month
The whole back office, run for you.
Your team
Your client success lead is your one point of contact: tell them what you need, and they turn it into work for the agents. The agents do the routine work inside your rules, day and night. Your lead checks it every day, and you approve the big stuff with one text.
The person
A real person
Example photo. You'll meet your real lead on your first call.
Your one point of contact, from the first call on. Tell them what you need. They turn it into work for the agents and check it every day.
TextEmailCall, on Grow and Scale
The AI agents
RosaCustomer service agent
Texts back missed calls and answers texts, DMs and email in your voice.
TheoScheduling agent
Sends reminders, refills cancellations and rebooks regulars.
IrisReviews agent
Asks after every visit and replies to every review.
NadiaRetention agent
Brings past customers back: a win-back email on Run, monthly campaigns on Grow and Scale.
OwenAdvertising agent
Runs your Google and Meta ads inside your cap.
On Grow and Scale
WaltOperations agent
Covers call-outs, lines up reorders and watches costs.
On Scale
Pricing
Every plan has a real person on it, costs less than one front desk hire, and runs month to month.
Stop missing customers.
Every message answered
$797 a month$797
+ $500 one-time setup
Book my free 20-min callYour client success leadChecks anything new before it goes out. Text or email any time, and a review call every quarter.Fill the calendar.
Front desk plus marketing
$1,497 a month$1,497
+ $500 one-time setup
Book my free 20-min callMore time with your leadA review call every month. Call, text or email any time.Your whole back office.
Plus your team, supplies and costs
$2,997 a month$2,997
+ $500 one-time setup
Book my free 20-min callThe most time with your leadA weekly call, a direct line and help with the hard calls.Texts start once the phone carriers approve your number. That can take a few days to a few weeks, so we file on day 1. Email, DMs and your morning report don't wait for it. The lead's photo is an example: you'll meet your real lead on your first call. The agents' faces are generated pictures.
$500 once on monthly plans. Free on yearly plans.
Our promise
Live on day 1.Under 3 hours of your time.
Most of your admin off your plate by week 2.Or your first month is free.
The same promise for every business, in writing. After that it's month to month: you stay because it works, not because of a contract.
Day 1
You're live
Your morning report starts, and so do email replies, checked by your lead.
Your time: 1 h 45 min, a kickoff and a plug-in call
Week 1
More comes off your plate
Instagram and Facebook DMs, reminders and rebooking, review asks, and a win-back email to past customers.
Your time: about 45 min of onboarding questions, at your pace
Week 2
Most of your admin, off your plate
All five jobs are running for you. On Grow and Scale, ads start once you approve them.
Your time: a 20-minute walkthrough
Then
Month to month
Stop any time. Your plan runs to the end of the month you paid for.
Your time: one short text a day
Bookings we count: missed calls we texted back, cancellations we refilled and past customers we brought back, plus bookings from your ads on Grow and Scale, each at your average price. Most of your admin means five jobs, running for you by day 14: email and DM replies, reminders and rebooking, review asks and replies, win-back emails, and your morning report.
Safety
Wherever we can, you add us as a user instead of sharing a password. For the rest, you share one 1Password vault with us, in your name, holding only the logins we need. Nothing goes over text or email.
1Password is a trademark of its owner. We use it; we're not partners.
Change it any time.
Spend inside the cap goes ahead. Anything over it asks you first.
Read 1:31 PM
Example
Straight answers. If yours isn't here, bring it to the call.
Book my free 20-min callUsually. We connect directly to common studio booking tools and work alongside the rest. On the free call we'll check yours.
Yes. We run our own pottery studio, Studio Hudson. Kiln days, open studio, private parties and first-timers are our week too.
Run the missed-call calculator first. It shows what your leaks are worth each month. If the numbers don't support it, we'll tell you.
Yes, on Grow and Scale, inside a budget you set. We start with the free fixes first, because ads work better once seats stop leaking.
Because we do the work, not just hand you tools. Every lead answered, cancels refilled from your waitlist, past customers brought back and, on Grow and Scale, your ads run, with a real person checking it. A front desk hire alone costs about $4,611 a month once payroll taxes and benefits are in: $3,168 at median pay (U.S. Bureau of Labor Statistics, May 2025), and benefits are about 31% of what employers pay for office jobs like it (BLS, June 2026). Every plan costs less, and it keeps going nights and weekends. If the bookings we bring in don't cover your monthly fee within 60 days, we keep working free until they do.
No long-term contract. Monthly plans run on a simple month-to-month agreement: stop any time, and your plan runs to the end of the month you've paid for. You keep everything: your ads, your Google listing, your number, your customer lists and your website, and we remove every connection the same day. If you'd rather pay for a year up front, you get about 2 months free and no setup fee, and the year is paid for in advance.
Two promises, the same for every business. First, bookings worth your monthly fee within 60 days, or we keep working free until you have them. We count the bookings we can trace to our work: missed calls we texted back, cancellations we refilled and past customers we brought back, plus bookings from your ads on Grow and Scale, each at your average price. Second, you're live on day 1, and five jobs are running for you by day 14: email and DM replies, reminders and rebooking, review asks and replies, win-back emails, and your morning report. If they aren't, you don't pay for your first month. Your side is small: finish your onboarding questions by day 10, connect your tools, and answer approval texts within 24 hours.
Our AI agents, one per job: Rosa handles customer service, Theo scheduling, Iris reviews and Nadia retention, bringing past customers back. Owen runs your advertising on Grow and Scale, and Walt operations on Scale. They are not people, and their faces are generated pictures, not photos of staff. The lead's photo is a generated example too. They work only inside the rules you sign off on. Your client success lead is the person: your one point of contact, who turns what you ask for into work for the agents, checks their work and answers for it.
Yes, and that's on purpose. Replies go out under your business name, in your voice, with your real prices and policies. A new conversation starts by saying it's your business's AI assistant, and anyone can ask for a person: your lead steps in. Some states require that, and it's the honest way to do it.
It only states prices, hours and policies you've confirmed. If it isn't sure, it asks. From day 1 your lead checks replies before they go out, and anything new is always checked by a person. Spending over your cap, discounts, refunds and price changes wait for your yes. Every action is logged with the reason, and you can switch any job to Ask me or Off. If something does slip, we stop it, tell you the same day, fix it, and add a rule so it doesn't happen again.
Yes. We work with pottery and craft studios across the US, by text, email and video calls.
20 minutes with a real person. We look at your numbers, your website and your Google listing.
Bookings worth your monthly fee within 60 days, or we keep working free. Month to month.
Not ready to talk?
Three free guides for your kind of business, plus two free tools. No call and no card. The tools need nothing at all, and a guide just needs your email.
Three free guides for pottery and craft studios
Free, on usPlaybook · 7 pages
8 plays to fill seats and bring first-timers back, most with the exact words to use.
8 plays · 6 ready-to-send texts · 1 first-week checklist
Free, on usPlan · 7 pages
A week-by-week plan to sell class gift cards from November to Christmas Eve, then turn every gift into a regular.
7 plays · 1 ready-to-send text · 1 template to copy
Free, on usKit · 7 pages
The reply, the package menu and the follow-ups that turn party and team-event inquiries into booked dates.
7 plays · 7 ready-to-send texts · 1 template to copy
Two free tools, no email needed
See your site the way customers do: on a phone. Speed, search and the booking basics most sites miss, with what to fix first.
A real check: Google's PageSpeed Insights plus 10 checks for booking, search and phones. Every fix shows right away. No sign-up.